Customer Service Express

Customer Service Express offers a 48 hours (Mon-Fri, business days) turn around time (48-96 during new year season), upon correct submission of information via the short and easy-to-use guided forms on this site. Please kindly be noted that close and re-open ticket on the same order will only slow down the processing of your ticket.

Please select your question type:

  • Defective items received
  • Item Missing
  • Wrong Items received
  • Package not received
  • Change items in order
  • Change shipping address
  • Cancel unshipped items
  • Order Status
  • Account Issue
  • Others
  • Wholesale